Frequently Asked Questions

Find answers to common questions about Poolhall Junkies

For Buyers

General

Do you have retail store locations?

No. Poolhall Junkies is a 100% online.

Orders

Do you offer bulk or wholesale orders?

Bulk and wholesale orders are up to each seller. Contact the seller directly to ask about volume discounts or wholesale availability.

Returns

Do you allow customers to request and manage their own returns?

Customers must contact the seller to request a return. Each seller sets their own return policy, including eligibility windows and any restocking fees. After the seller approves the return they will provide instructions and issue any refund according to their policy.

Delivery

How long does the delivery take?

Economy shipping takes 5 to 8 business days. Standard shipping takes 3 to 4 business days, calculated by product weight. Orders are shipped by individual sellers, so delivery times may vary slightly based on the seller’s location.

Do you offer free shipping?

Currently we do not offer Free Shipping. In the near future we plan to allow Sellers to offer Free Shipping if they choose too

Do you offer express shipping?

At this time we do not offer express or overnight shipping. Poolhall Junkies currently offers Economy 5 to 8 business days and Standard 3 to 4 business days. All orders are shipped by individual sellers.

Do you ship internationally?

No. Poolhall Junkies currently ships within each country only. International shipping is not available at this time.

Where do items ship from?

Shipping locations vary by seller. Each seller ships from their own location. Poolhall Junkies does not warehouse or ship products directly.

Support

How can I contact customer service?

You can reach the Poolhall Junkies support team through our Contact page or the chat feature.

How do I contact a seller?

You can contact a seller directly through their shop or product page.

Payments

What are my payment options?

You can pay with Visa, Mastercard, American Express, Discover, and depending on your location, Apple Pay, Google Pay.

Discounts

Do you have active discount codes or promotions?

Discounts and promotions are set by individual sellers and brands. Any active deals will appear on product pages or at checkout.

For Sellers

Delivery

Do you ship internationally?

No. Poolhall Junkies currently ships within each country only. International shipping is not available at this time.

Support

How can I contact customer service?

You can reach the Poolhall Junkies support team through our Contact page or the chat feature.

Payments

How do I get paid as a seller?

Payouts are processed through the payment method you set up in your seller account. You can connect a Stripe account, Venmo, Cash app, Zelle or provide your bank details for manual transfer. Once an order is completed, funds are released and sent to your chosen payout method. Processing times depend on your provider and bank.”

Selling

What does it cost to sell on Poolhall Junkies?

It is free to create an account and list products. When you make a sale, fees are deducted before your payout. These include:

• Selling fee: 3.5%
• Processing fee: 2.9% + $0.30 per transaction

This equals a total cost of 6.4% + $0.30 per transaction.

Example Payouts

$20 sale
• Total fees: $1.58
• Your payout: $18.42
• You keep 92.1% of the order value

$50 sale
• Total fees: $3.50
• Your payout: $46.50
• You keep 93.0% of the order value

$100 sale
• Total fees: $6.70
• Your payout: $93.30
• You keep 93.3% of the order value

$250 sale
• Total fees: $16.30
• Your payout: $233.70
• You keep 93.5% of the order value

$500 sale
• Total fees: $32.30
• Your payout: $467.70
• You keep 93.5% of the order value

Once the order is completed, your payout is released through the method you’ve set up in your seller account (Stripe, Venmo, Cash App, Zelle or manual bank transfer). Processing times depend on your selected method and your bank.

Discounts

Do you have active discount codes or promotions?

Discounts and promotions are set by individual sellers and brands. Any active deals will appear on product pages or at checkout.