Refund policy

1. Overview

Poolhall Junkies is an online marketplace where independent sellers list and sell their own billiards products. We facilitate transactions between customers and sellers but do not own or directly sell the items listed (unless specifically stated).

Refunds, returns, and exchanges are handled according to each seller’s individual policy, subject to the guidelines below.

2. Marketplace-Wide Guidelines

To keep the experience fair and consistent for all customers, all sellers on Poolhall Junkies must:

Clearly state their return/refund policy on their product listings.
Comply with applicable consumer protection laws.
Provide a remedy if an item is defective, not as described, or damaged in transit.

If a seller does not have a stated policy, the default Poolhall Junkies Refund Policy applies (see Section 3).

3. Default Refund Policy (When Seller Has No Stated Policy)

If the seller has not set a custom return/refund policy, customers may request a refund under the following conditions:

Timeframe: You must request a return or refund within 30 days of delivery.
Condition: Item must be returned in its original condition, with all included accessories, packaging, and protective cases (where applicable), unless defective or damaged.
Return shipping: Unless the item is defective, customers are responsible for return shipping costs.

4. Non-Returnable / Non-Refundable Items

Certain billiards products cannot be returned for hygiene, customization, or wear-and-tear reasons, including:

Custom-made or engraved cues and accessories.
Chalk, tip tools, and other consumable products once used/opened.
Digital downloads (e.g., training videos) once accessed.
Items sold “as-is” or “final sale” where clearly stated.

5. How to Request a Refund

Contact the Seller: Use the “Contact Seller” option in your Poolhall Junkies account to explain the issue and request a return/refund.
Include Proof: Provide order details, photos/videos (if applicable), and a description of the problem.
Escalate if Needed: If the seller does not respond within 5 business days, or if you cannot resolve the issue, contact Poolhall Junkies Support. We may step in to mediate and, if necessary, issue a refund in accordance with our Marketplace Buyer Protection.

6. Refund Processing

Approved refunds will be processed to your original payment method.
Refund times may vary depending on your bank or payment provider (typically 5–10 business days).
If the purchase was made through an installment payment method, refund amounts and schedules may be adjusted according to the payment provider’s terms.